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 Training Manager
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| Payanak |
Lagt på d. 04/08-2008 06:03
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 Ekspert medlem  Antal indlæg: 2597 |
Full Time Training Manager The position is in charge of providing training support and also improving and developing current training materials. Morover, the position is responsible for QA agents' work, emails, chats and phone calls in conjunction with our call center QA team Roles & Responsibilities: • Set up training schedules and targets for all new agents in the Travel Operations department (Reservation, Customer Service, and Credit) • Provide training support to other departments within the company as and when required • Support new agents to attain targets through the use of tests, role play and on the job training • Follow up on individual new staff progress after the training period has elapsed • Improve and develop current training materials • Update training materials when work flow and company direction has been modified • Communicate training procedures and modifications to our overseas call centers • QA agents' work, emails, chats and phone calls in conjunction with our call center QA team • Set up monthly assessment for new and existing staff • Report staff progress to the director and managers of each department Qualifications: • At least 2 years in the role of a trainer, preferably in a call center • As training courses and materials will be presented in English the majority of the time, the applicant should either be a native speaker or possess an excellent command of English • Knowledge of the travel or hospitality industry would be advantageous • Excellent time management and multi-tasking skills a must • Needs to be active and responsible with good leadership skills • Self motivated with a positive and pleasant attitude and the ability to work on repetitive training • Needs to be detail oriented with analytical skills • Must have good computer skills in order to be able to produce stylish and accurate training documents and presentations • Must be able to work flexible hours Please apply with detailed resume in English and salary required to [mail][/mail] or to the PM |
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